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Cette histoire est purement imaginaire.

Pour que certaines histoires ne se produisent pas !

La société PLASTI-XXXX*, basée en Lorraine, est une PME française qui fabrique des sacs en plastique pour l’industrie alimentaire. Son activité est florissante principalement grâce à son client privilégié FOOD-YYY* Intl qui représente 60 % de son chiffre d’affaire.

Son client principal, FOOD-YYY* Intl, basée au Danemark, conditionne du sucre en sacs plastiques de 30 kg. Ses clients sont des grands groupes mondiaux de l’industrie agroalimentaire. FOOD-YYY* Intl est un partenaire historique de PLASTI-XXXX*. Ils se connaissent bien.

Le 8 Septembre 2013, à 18h35, le responsable qualité de PLASTI-XXXX* reçoit le message suivant de son homologue de FOOD-YYY* Intl :

« Hi Denis, I hope you had good holidays this summer. I’d like to inform you that we have just received a complaint from a customer saying that they have found red fine particles in our sugar bags. We don’t know more today and are awaiting more information from the customer. They are suspecting those particles may come from your bags. We have asked them what bags lots numbers are concerned, but we think they gave us, uncompleted data (5 digits numbers only… ?) as on our production lines today we have bags references with 10 digits (e.g. 12 256 569 23 B). Can you come back to us rapidily with some explainations, thanks ».

Dans la foulée, à 18h38, le responsable qualité de PLASTI-XXXX*, fatigué de sa journée, répond rapidement à son homologue de FOOD-YYY* Intl, avant d’éteindre son ordinateur :

« Hello Torsten, good to hear from you, we know this story, some others customers came back to us recently with the same issue of red fine particles. We have identified the problem on our production line and some lots last year maybe be concerned with this issue (from # 12 245 … to 12 264…). Every think is under control now, please let us know when you know more from your customer, bye, say hello to your family ! »

Le 18 Septembre 2013, le Directeur Général de PLASTI-XXXX*, au siège à Paris, reçoit le courrier suivant en recommandé accusé réception du Directeur Juridique de FOOD-YYY* Intl. :

« Dear Sir, We are facing several critical situations with our customers being delivered with our products contained in your bags. In 2012, PLASTI-XXXX* have delivered to FOOD-YYY* Intl., plant, 65.560 lm of Plastic Bags, lots numbers 12245, 12246, 12247, 12252, 12253, 12258, 12259, 12260. Those plastics bags have been used to fill 347.689 tons of Sugar to our customers in Japan, South Africa and Brazil. On September 8th, 2013, our customers in Japan have reported red particles on frozen prepared food using sugar delivered by FOOD-YYY* Intl. We have checked lots numbers of those complaint deliveries to Japan and they all fit with lots numbers that you have listed as being non compliant in your mail dated Sept 8th (…red particles problems .. on lots from #12245 to #12264).

We have reviewed all our productions concerned with the non-compliant deliveries from PLASTI-XXXX* on this period. The following deliveries to our customers are concerned :
Japan : 2.356 tons of prepared food made,
South Africa : 1.427 tons of prepared food made,
Brazil : 892 tons of prepared food made,
TOTAL 4.675 TONS.

We have asked those customers to check their productions and they all found red partciles in their products. We have, immediatelty, asked our customers to block these products. Unfortunatelly for several of them the concerned products have already been distributed to large supermakets and sold to final users. Our customers have to informed local governemental services and organized large recall campaigns. To date, the amount of the prejudice supported by our customers and FOOD-YYY* Intl is estimated to be at least of 4.500.000 €.

We consider PLASTI-XXXX* as being responsible of those disorders.

We formally ask you to report this complaint to your insurer and inform you that, with no response from your company within the next 10 days, we will send this case to the Court. Regards.

Le 2 Octobre 2013, PLASTI-XXXX* reçoit une assignation à comparaitre devant le Tribunal de METZ.



* L'ensemble des noms de sociétés, produits, personnes et scénario sont totalement imaginaire.

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